Tips to try for a smoother online learning experience using Google Classroom and Google Meet.
- Use Chrome as your web browser (instead of Safari or Firefox).
- Update your Chrome browser and the computer’s operating system to the extent possible.
- Clear the computer’s browsing data and cache.
- Close unused browser tabs. Close any programs that are not being used. Minimize the number of Chrome browser extensions installed.
- Log out of all other accounts before logging into your school Google account.
- Refresh your browser.
- Use headsets/earphones to prevent sound feedback.
- If the sound or mic are not working, check the settings.
- If all else fails, reboot the computer.
- If you are experiencing lag, sit as near as possible to the router in your home.
- Call the Ohana help desk for immediate assistance (https://sites.google.com/k12.hi.us/ohana-help-desk-portal).
- Leave a message at the office with your name, phone number, and issue.